Consultations & Emergencies
About this service
A telephonic or email consultation in Windhoek at Eastgate Clinic gives you access to your doctor's advice and follow-up without needing to come into our rooms. This service suits situations where an in-person visit is not strictly necessary, such as discussing test results, reviewing a treatment plan, or getting guidance on a minor, known concern. It is a convenient option if you are travelling, unable to leave home, or simply need a quick answer from your doctor.
Your doctor will let you know if an in-person examination becomes necessary based on what you describe. Contact us to arrange a telephonic or email consultation at a time that suits you.
What to expect
- Contact us to arrange a suitable time for the call or email
- Describe your concern or question clearly to your doctor
- Your doctor may ask follow-up questions to fully understand the issue
- Advice, prescriptions, or next steps are discussed remotely
- An in-person visit will be recommended if a physical exam is needed
Who is it for?
You may be advised to have this if you are dealing with:
- Discussing test results without needing to come in
- A follow-up on a condition your doctor already knows about
- Travelling and unable to attend in person
- A quick question about medication or symptoms
- Preferring remote advice for a minor, known issue
Frequently asked questions
Can I get a prescription over the phone from a doctor in Windhoek?
For a medication your doctor already knows you are on, a repeat can often be arranged after a telephone or email consultation. New or controlled medicines usually need an in-person examination first, and your doctor will say if that applies.
How does an email consultation with Eastgate Clinic work?
Contact us to set it up, then send a clear description of your question, any photographs that help, and the medicines you take. Your doctor replies with advice or next steps, or asks you to come in if a physical examination is needed.
Is a phone consultation suitable for a new problem?
It works best for a follow-up on something your doctor already knows about, or a question about results or medication. A new or worsening symptom generally needs an examination in our rooms, and the doctor will advise you to book one if so.
Ready to book your telephonic or email consultation?
Choose a date and time online and we will confirm your appointment at Eastgate Clinic in Windhoek. Medical aid and private patients welcome.