Consultations & EmergenciesAbout this service
An emergency call-out consultation is for when you need a doctor urgently in Windhoek and cannot wait for normal rooms hours or get to Eastgate Clinic yourself. In these situations, the doctor travels to attend to you, wherever you are in or around Windhoek, to assess and treat the problem on the spot. This service is intended for genuine emergencies outside our usual consulting times, when a health issue cannot reasonably wait.
Our team will guide you on what information to have ready when you call. Medical aid and private patients can both make use of this service, and Eastgate Clinic will do its best to respond as quickly as possible.
What to expect
- Call Eastgate Clinic directly to arrange an emergency call-out
- Have your location, medical aid details, and a description of symptoms ready
- The doctor will travel to you and carry out an assessment on arrival
- Treatment is given on the spot where possible, with follow-up advised if needed
- This service applies outside normal rooms hours for genuine emergencies
Who is it for?
You may be advised to have this if you are dealing with:
- A sudden serious symptom outside normal hours
- Unable to travel to the practice due to illness or injury
- An urgent situation that cannot wait until the next day
- A child or elderly family member needing urgent home assessment
- Uncertainty about whether a symptom needs immediate attention
Frequently asked questions
How much does an emergency call-out cost in Windhoek?
Call-out fees vary by medical aid plan and are generally higher than a standard consultation. Contact us directly for guidance before or during the call.
Do I need a referral for an emergency call-out?
No referral is needed. You can contact Eastgate Clinic directly to request an urgent call-out.
How quickly can the doctor reach me?
Response time depends on the doctor's location and current caseload at the time of your call, so please contact us directly for the most current information.