Contact Eastgate Town Practice
We strive to make your healthcare experience as convenient and accessible as possible. Our dedicated team is ready to assist you with appointments, inquiries, and healthcare needs.
Send Us a Message
Address
41 Dr Kuaima Riruako
(Bach) Street,
Windhoek, Namibia
Operating Hours
Mon-Fri: 07:30 - 19:00
Sat-Sun: 08:00 - 19:00
Eastgate Town Practice
41 Dr Kuaima Riruako (Bach) Street, Windhoek, Namibia
Hours of Operation
Regular Hours
⚡Emergency Services
Our 24-hour emergency services are available every day of the year, including weekends and holidays.
Emergency Care
For medical emergencies, please proceed directly to our facility or call our emergency line for guidance.
Appointment Booking
Schedule appointments through any of the following methods:
- Call during regular business hours
- Email your request
- Visit in person during regular hours
- Use our online booking portal
Additional Information
Insurance and Claims
We work with various insurance providers to facilitate convenient coverage for our services. For insurance verification, claims processing, and billing inquiries, please contact our reception.
Please bring your insurance information to your appointments to ensure proper billing and claims processing.
Follow-up on Results
For follow-up on test results, procedure outcomes, or other medical information, please contact our reception. We typically contact patients directly with test results, but you are always welcome to inquire about your results if you have not yet received them.
Prescription Refills
For prescription refills, please contact our pharmacy services:
Please allow 24-48 hours for prescription refill processing. For certain medications, a consultation with your doctor may be required before refills are authorized.
What to Bring to Your Appointment
To ensure a smooth and efficient visit, please bring the following items to your appointment:
- 1Valid identification
- 2Insurance information and cards
- 3List of current medications and dosages
- 4Medical records or test results from other healthcare providers (if applicable)
- 5List of questions or concerns you wish to discuss
- 6Payment method for any co-pays or fees
Preparing for Your Visit
For Regular Check-ups
- Fast for 9-12 hours before your appointment if blood tests are scheduled
- Wear comfortable clothing that allows easy access for examinations
- Arrive 15 minutes early to complete any necessary paperwork
For Specialized Procedures
- Follow specific preparation instructions provided by our staff
- Arrange for transportation home if you will be receiving sedation
- Complete any required pre-procedure testing
Feedback and Suggestions
We value your input and strive to continuously improve our services. Please share your feedback, suggestions, or concerns through any of the following channels:
Emergency Situations
In case of life-threatening emergencies, please:
- 1Call emergency services immediately
- 2Proceed to the nearest emergency facility
- 3Contact us for follow-up care once the immediate emergency has been addressed
Eastgate Town Practice. Your health is our priority.